#1 reason why Verizon sucks? I can’t send “verizon.net” people email from my mail server. I spent an entire day trying to communicate this to Verizon support and I got absolutely nowhere. The people with the accents kept asking for my Verizon email address or my DSL phone number no matter how many times I told them I wasn’t a Verizon customer. I asked for the phone number for their NOC who handled their mail server. Confusion.
Their web interface doesn’t work either. I am not using my mail server to browse web sites and use their white-listing page. My mail server is in a dark server room dutifully sending and receiving email 24 hours a day. Fighting SPAM and Viruses and doing a damn good job of it, but Verizon won’t accept my email. I receive the email from the nice web interface telling me that everything is okay, and when I reply to that email, my email is returned 7 days later never being able to make an SMTP connection with Verizon.Net’s servers.
I resorted to opening a ticket with my upstream provider, and they had no luck in helping me. They suggested I reach out to Verizon customers and have them complain that they can’t receive email from me. Can’t say as I know any Verizon.Net customers, nor could I email them asking them such a favor. They were able to telnet to Verizon’s listed MX and issue simple telnet commands, so they assume that any of their IPs would be able to do the same. Well I try from my mail server and other machines, and all I do is time out. I just sent anther letter to my provider, but it’s Verizon that needs to provide me support.
Anyone from Verizon, please respond to this post and help me deliver mail to your customers from my customers. Thanks.
#2 reason why Verizon sucks? They advertise FIOS constantly on my TV, but it isn’t available in my area. Comcast dominates the Philadelphia area and Verizon finally won against the powers that be to start installing FIOS in the Philadelphia area. Where do they start? In the suburbs. If I could get FIOS to my location, my connection speed will increase 100 times and I will pay absolutely no more money per month for my connection. That’s substantial for me.
I just got Comcast Internet installed at a new location and it blows away my high priced connection. It is an eye opener, but Verizon has been teasing me for so long. I need new copper run for my local loop, but an insider told me that they won’t run new copper, they want to install FIOS – well it’s not available in my area, and I have to deal with outages and bounces … That makes Verizon suck!
Bottom line, hey – Verizon, install me some FIOS and let me deliver email to your mail server, and we’re golden! Thanks again …